9 years ago

Resolver Raises £2.8 Million to Use AI for Consumer Complaints

  • Resolver, a UK startup that helps consumers complain effectively, has raised £2.8 million in new funding led by Draper Esprit and Imperial Innovations

  • Resolver uses AI to analyze data from successful and unsuccessful complaint resolutions to predict successful outcomes and improve its automated complaint letter-writing tool

  • The company plans to expand internationally to Germany, the US, and South Africa

  • Resolver makes money by charging businesses and organizations for access to anonymized data about consumer complaints.

      • ProblemTechnology

      "It is difficult to make a successful customer complaint."

      Solution

      "Resolver is a platform that makes it easier for customers to make complaints, by automating the process and providing data-driven insights on what works and what doesn't."

      Covered on