10 years ago

NewVoiceMedia Raises $30M to Fuel International Growth and Innovation

  • NewVoiceMedia, a UK-based cloud contact center and sales solutions provider, has secured $30 million in funding led by BGF Ventures

  • The funding will be used to accelerate international expansion and innovation

  • NewVoiceMedia has raised a total of $141.3 million to date, and it is one of the more successful UK enterprise startups in terms of building a business in Europe and attracting investment from Silicon Valley

  • The company's CEO, Jonathan Gale, describes the latest investment as "strategic capital" to continue expanding internationally and adding more talent to the organization

  • He also notes that the funding climate is cooling down and that investors are gravitating towards businesses with strong growth, capital efficiency, and a clear path to profitability

  • NewVoiceMedia's revenue run rate is $50 million, and its international business grew 528% in the last year

  • The investment from Salesforce Ventures is strategic, as it will facilitate Salesforce making a larger investment in NewVoiceMedia.

      • ProblemTechnology

      "Businesses are spending billions of dollars on outdated telephony systems for customer care and sales calls. This is inefficient and expensive, and businesses are looking to cut costs and improve efficiency by moving to cloud-based solutions."

      Solution

      "NewVoiceMedia offers a cloud-based solution for companies to run their customer contact centers and sales services. This allows businesses to manage customer relationships and sales calls more effectively, and integrate with other systems to improve efficiency."

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