a year ago

Fluid Topics Secures €15M Series B to Fuel GenAI-Powered Customer Service Expansion

  • Fluid Topics, a digital platform for automated customer service, has raised €15M in Series B funding from Kennet Partners

  • Fluid Topics' platform uses Generative AI to unify product knowledge from a company and deliver tailored information to users

  • The funding will allow the company to scale its use of Generative AI, venture into the US market, and build a dedicated team there.

      • ProblemTechnology

      "Companies struggle to provide consistent and accurate customer service information, leading to frustrated customers and lost revenue."

      Solution

      "Fluid Topics' platform uses AI to centralize and organize all company knowledge, then leverages Generative AI to provide personalized and accurate information to customers, helping companies improve customer service and reduce support costs."

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