9 years ago

DigitalGenius Raises $4.1M for AI-Powered Customer Service Platform

  • DigitalGenius, a London and San Francisco-based provider of an AI & human powered customer service platform, secured $4.1 million in funding from existing investors Lerer-Hippeau Ventures, Lowercase Capital, Metamorphic Ventures, RRE, and new investors BloombergBeta, NovelTmT, Salesforce Ventures, Singularity Investments, and Spider Capital

  • The company's deep learning algorithm, trained on historical customer service data, is now publicly available to companies and has early adopters in various sectors

  • DigitalGenius is hiring.

      • ProblemTechnology

      "Customer service is often slow, inefficient, and frustrating for both customers and businesses."

      Solution

      "DigitalGenius uses AI to automate routine conversations and deliver intelligent answers, working in collaboration with human agents to improve customer service speed, efficiency, and satisfaction."

      Covered on