EvaluAgent Raises $20M in Series A Funding

EvaluAgent, a UK-based provider of contact center quality assurance software, secured $20 million in Series A funding led by PeakSpan Capital. The funds will be used to enhance its products, expand its remote team, and support customers in new markets. EvaluAgent's platform combines AI with traditional QA methods to improve efficiency and effectiveness for QA teams, enabling them to evaluate interactions, identify areas for improvement, and conduct coaching sessions.

EvaluAgent Secures $20 Million Series A Funding Led by PeakSpan Capital

EvaluAgent is a Middlesborough, UK-based provider of contact center quality assurance and performance improvement software. Its software combines artificial intelligence with bits and pieces of traditional QA to improve the efficiency and effectiveness of QA teams. By automating administration and streamlining workflows, this approach enables teams to evaluate multiple interactions, quickly identify areas for improvement, and hold meaningful coaching conversations all in one platform.

EvaluAgent provides contact center quality assurance and performance improvement software, combining AI with traditional QA to enhance efficiency and effectiveness.

2 years ago

EvaluAgent Secures $20 Million Series A Funding Led by PeakSpan Capital

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