8 years ago

DigitalGenius Secures $14.75 Million Series A Funding Led by Global Founders Capital

  • DigitalGenius, a London and San Francisco-based AI platform for customer service, has raised $14.75 million in Series A funding led by Global Founders Capital

  • The round brings total funding to $26 million and also includes participation from MMC Ventures, Paua Ventures, Kairos, and several other funds, as well as follow-on investments from previous investors including Runa Capital, Spider Capital, Salesforce Ventures, RRE Ventures, Lumia Capital, Compound, and Lerer Hippeau Ventures

  • The company plans to use the funds to accelerate commercial expansion and continue to evolve its product

  • DigitalGenius' Human+AI Customer Service Platform combines human and machine intelligence, automating and increasing the quality and efficiency of customer support conversations across text-based communication channels like email, chat, social media, and mobile messaging.

      • ProblemTechnology

      "Customer service is often slow, inefficient, and frustrating for customers. Businesses struggle to handle large volumes of customer inquiries effectively, leading to long wait times, inconsistent service, and unhappy customers."

      Solution

      "DigitalGenius's Human+AI Customer Service Platform combines human and machine intelligence to automate and improve customer support conversations. Their deep-learning algorithms, trained on historical customer service transcripts, integrate into existing contact center software and handle customer inquiries across various communication channels like email, chat, social media, and mobile messaging, providing faster, more efficient, and higher-quality service."

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