7 years ago

Redwood Technologies Secures £25 Million Investment from Scottish Equity Partners

  • Redwood Technologies Group, a UK-based provider of communications technology and cloud contact centre solutions, has received a £25 million minority investment from Scottish Equity Partners (SEP)

  • The investment will accelerate a global expansion strategy that focuses on Asia-Pac for 2018, with a regional office opening in Tokyo during Q1

  • Redwood, founded in 1993, is an international technology provider of cloud communications and customer engagement services

  • The company owns the cloud communications provider Content Guru, which operates primarily in the $2.8 billion contact centre technology marketplace.

      • ProblemTechnology

      "Businesses struggle to connect with customers effectively across various channels, leading to inefficiencies and poor customer experiences. The current contact centre solutions are expensive and inflexible, and businesses often have to manage multiple systems, making it difficult to get a complete picture of customer interactions."

      Solution

      "Redwood Technologies offers a cloud-based customer engagement platform that integrates multiple communication channels, including voice, email, chat, and social media, to improve customer experience. Redwood provides a single platform that simplifies contact centre management and allows businesses to better understand customer needs and preferences. It also helps businesses automate tasks, reduce costs and improve efficiency. Redwood's platform is designed to be scalable and flexible, allowing businesses to adapt to changing customer needs."

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