a year ago

PolyAI Secures €46 Million to Enhance Conversational AI for Customer Service

  • PolyAI, a London-based AI startup specializing in conversational AI for customer service automation, has raised €46 million in a Series C funding round led by Hedosophia, NVentures (NVIDIA's venture capital arm), and Zendesk

  • The funding will be used to further optimize PolyAI's platform, which combines generative AI with a user experience designed for enterprise deployments

  • PolyAI's voice assistants are designed to understand and engage with individual voices, making them valuable for businesses across industries

  • The company currently serves close to 100 enterprise customers, including FedEx, PG&E, Caesars, Marriott, and Unicredit.

      • ProblemTechnology

      "Businesses are struggling to provide efficient and personalized customer service, especially in high-volume call centers. Traditional methods are often slow, expensive, and frustrating for customers."

      Solution

      "PolyAI offers a conversational AI platform that automates customer service calls, providing a natural and engaging experience for customers. Their AI can handle a wide range of inquiries, from simple questions to complex issues, in multiple languages. This allows businesses to reduce costs, improve efficiency, and enhance customer satisfaction."

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